In “The Expert Hour | Episodul 3” – Nicolaas Houwert Hotel General Manager at InterContinental Athénée Palace Bucharest, together with Oana Rotaru, The Expert Hour Podcast Host. They explore the intricacies of managing Bucharest’s premier hotel, drawing on Houwert’s extensive international experience from his tenure at various leading hotels globally. Additionally, they delve into the crucial dynamics of employee-customer relationships that are pivotal in the hospitality industry.