The students will learn to perceive organizations as a system made up of a network of mutually supportive and mutually reinforcing processes. They will be able to quickly detect dysfunctions in existing processes and opportunities for the design of new processes. They will develop skills allowing them to channel the creative energy of employees towards the agile development of organizational processes.

Students will be able to:

• Question the alignment and performance of processes with the organizations’ strategy
• Detect dysfunctions or leverage mechanisms
• Consider biases (bounded rationality) and their impact on the processes
• Systematically obtain the data necessary to analyse the problem or the opportunity
• Critically weigh the reliability and relevance of the data
• Make an operational diagnosis
• Use the data and diagnosis to put innovative and sustainable solutions into practice
• Assess the results of the implementation with performance indicators and follow-up mechanisms